Human Factors and User Experience are essential during product development. These methodologies prioritize safety, user satisfaction and ensure that a product is informed by human-centered decisions.
SurfaceID follows an iterative, user- centric design process to identify user insights, usage pain points, and to identify risks associated with product use early on in the design process. We do so by following a systematic approach incorporating human factors, ergonomics and principles of user-experience (UX) throughout our design process.
SurfaceID follows an iterative, user- centric design process to identify user insights, usage pain points, and to identify risks associated with product use early on in the design process. We do so by following a systematic approach incorporating human factors, ergonomics and principles of user-experience (UX) throughout our design process.
Simply put, human factors involves creating a product or environment that functions in a way that seems natural to people. Therefore, engaging with users at the beginning of the development process is essential for developing successful products. SurfaceID focuses heavily on user research and follows a systematic approach to test concepts from conception to completion.
We use proven research methods such as ethnographic research, contextual inquiry, case observations, user interviews, and user journeys, to uncover challenges early on, mitigate risk, streamline the development process, and ultimately create a product that excels as an industry leader.
Our team will assist you with a variety of tools for Human Factors and User Experience, including:
Cognitive Walkthrough
Use Related Risk Analysis (URRA)
Task Analysis
Contextual Inquiry
Validation Studies
Ergonomics Evaluation
Human Factors Evaluation
User Needs Documentation
Usability Testing
User Observation and Analysis
Heuristic Evaluations
Formative Testing
Competitive Analogous Analysis
